Your Chicago and Northern Illinois Better Business Bureau has aimed to build marketplace trust between businesses and consumers for more than 100 years.
You may recognize the name, you may have seen the logo, but there’s probably a lot you don’t know about that your BBB does.
Five Things You Didn’t Know About Your BBB Serving Chicago & Northern Illinois
1.We want your voice to be heard: Your customer experience matters to us, and it matters to other potential customers, too. You can voice your opinion about an Accredited Business by submitting a customer review. Customer Reviews allow consumers to post positive or negative feedback about an organization they have done business with. How are we different from other review websites? The BBB reviews each and every customer comment before posting them publicly to establish marketplace trust between businesses and consumers. The reviews are also sent to the business in question so that the business has the opportunity to respond to the customer. For more information about how to submit your own review, follow this link.
2.We’re looking out for the next generation: The next generation has grown up with the idea that everything is only a few clicks away, but what they don’t know is that just a few clicks can lead them into a lot of trouble. Teenagers are making more financial decisions in this day and age than ever before thanks to technological advancements, but do they know what exactly to be aware of when it comes to online safety? The BBB Education Foundation aims to teach all consumers about being safe with their finances, identity protection and how to avoid scams or fraud. Included in our Education Foundation are scholarship opportunities for graduating high school seniors who are children or grandchildren of BBB Accredited Business owners and their employees. With the BBB Military Line consumer education program, which provides the tools they need to navigate an ever-changing marketplace through mobile and web based technology, our mission is to equip those who currently serve or have served, and their families. Find out more about the programs the BBB Educational Foundation offers and how to protect yourself financially here.3. We’re here to protect you from scammers: Have you come across a business offer that sounds too good to be true? It may seem too good because it is. Sometimes it’s difficult to tell the difference between a good deal and an illegal scheme or fraud. The BBB Scam Tracker provides consumers with a way to warn others about scams and suspicious activity. The Scam Tracker also collects information from consumers to be shared with law enforcement agencies to identify scammers. New scams are reported every day, so make sure you’re protected with BBB tips to stay away from scammer tricks. Visit Scam Tracker to see the interactive map and to be aware of what scams are happening in your area.
4.We want you to go somewhere you can trust: Your customer experience is important, and we want you to do business with a company you can trust. That’s why our Accredited Businesses must agree to uphold and embody eight standards of trust in order to remain a part of the Better Business Bureau. Before becoming a member, that business must verbally agree to build trust, advertise honestly, tell the truth, be transparent, honor promises, be responsive, safeguard privacy, and embody integrity. Our Accredited Businesses are responsible for upholding these eight standards for trust at all times so that their customers feel confident in their purchasing decisions. We encourage Accredited Businesses to Be More for their customers and provide a trustworthy service. We empower business to strive towards excellence by being more compassionate, more confident, more visible and so much more. View AB success stories now at bemorewithbbb.org and steer your business towards marketplace success.
5.We’re here to enforce a positive change: Our goal is to create marketplace change that results in a positive experience for both our consumers and our Accredited Businesses. We serve over 400,000 Accredited Business, all of which have committed to the BBB’s policy of marketplace excellence. The BBB strives to create positive change in the marketplace by holding businesses accountable for how they respond to customers, how they advertise, and how they run their business overall. From small community stores to multinational companies, the BBB remains at the forefront of marketplace integrity and trust.