Know the FAQs: The Pursuit of Trustworthiness

Top questions regarding the Better Business Bureau and how we promote ethical and trustworthy business

When you think Better Business Bureau, what comes to mind? We’ll be the first to admit, understanding all of the ways we can help you may seem like an overwhelming feat at first. You may find yourself tempted to throw caution to the wind and give up the search for a better business for the sake of saving time. Your time is valuable, but so is your money. Don’t let the quest for a trustworthy business begin and end at the search engine bar. Protect yourself in your pursuit. Whether it’s finding a contractor you can have confidence in or a daycare you can depend on, know the FAQs and start with trust.

FAQs

FAQ #1: WHAT ARE THE STANDARDS AGAINST WHICH BUSINESSES ARE EVALUATED TO QUALIFY FOR ACCREDITATION?

Trust is the main standard that businesses must meet to be considered, and remain an accredited business. Self-serving businesses, which neglect to consider their responsibility to serve their customers in a fair and honest manner do not make the cut for accreditation. The BBB has created a set list of standards and best practices for how businesses should operate which include building trust, advertising honestly, honoring promises, and many more, that must be adhered to by businesses seeking to maintain accreditation. Every business is continually monitored to ensure adherence to BBB standards.

Get more insight on how we evaluate and grade businesses with a quick overview of the BBB Rating System.

FAQ #2: CAN BBB RECOMMEND A REPUTABLE BUSINESS FOR ME TO DEAL WITH?

Your business decisions are personal. Our policy is not to recommend or endorse any business, product or service, but to provide consumers with a comprehensive list of both accredited and non-accredited businesses to choose from. Rather than act as an advocate for businesses, the BBBs mission is to serve as a mutually trusted intermediary to not only assist consumers in making wise buying decisions, but also to resolve marketplace disputes. While accredited businesses have vowed to adhere to the standards and qualifications of trust, the BBB remains fair and unbiased by also offering ratings and reviews for businesses that have not yet sought out accreditation.

Search any business, accredited or not, and read their BBB report on our homepage search engine.

Narrow down your search with accredited business only, by visiting the BBB Accredited Business Directory.

FAQ #3: WHAT CAN BBB DO TO STOP RIP-OFFS AND SCAMS?

We are often the first line of defense for consumers when it comes to determining developing scams and alerting authorities. We work closely with law enforcement agencies from the local to the federal level, providing valuable information on potential frauds. Once a scam is confirmed, we make sure to share the information between BBBs in the form of alerts that help to serve the affected communities and beyond. You can keep up with scams in your area by following the BBB Scam Tracker.

READ THE REST OF THE FAQs HERE.

Know the FAQs: The Pursuit of Trustworthiness

One thought on “Know the FAQs: The Pursuit of Trustworthiness

  • March 1, 2016 at 10:14 pm
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    Excellent information! Thank you!

    Reply

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